What Forces are Impacting the Ability to Deliver on Customer Experience in the Next 2 Years?
R ???Ray??? Wang currently is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Groupand the author of the popular enterprise software blog ???A Software Insider???s Point of View???.With viewership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise. A background in emerging business and technology trends, enterprise apps strategy, technology selection, and contract negotiations provides clients and readers with the bridge between business leadership and technology adoption.
Buyers seek Ray???s research in disruptive technologies and their impact on business processes,business models, and organizational design. Business topics focus on harnessing innovation, creating next generation business and IT leadership, and applying the new rules of business. Technology topics include SaaS/Cloud solutions, Social CRM, Next Gen ERP and apps, business process transformation, Project Based Solutions, Order Management, Master Data Management, and middleware technologies.
For technology sellers, Ray provides strategic guidance in go-to-market strategies; reviews and designs software licensing, pricing, support, and maintenance policies; delivers competitive assessments; evaluates software partner ecosystems, and researches business processes such as the perfect order and customer experience for the enterprise and SMB markets.
Proud to have #TDGv help put this podcast together > Episode 60 ??? Ray Wang | The Customer Experience Show